Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!


  •  When will specific items be back in stock?

We restock our most popular colors and items seasonally. You can sign up for restock notifications on the specific product page by entering your email address. Alternatively, you can email us at to inquire about which colors and items are scheduled for the next season's restock. Our team is happy to assist you with any specific requests or questions about availability.

  •  Do you have a sizing guide or size chart for products?

We understand the importance of finding the perfect fit for your horse. That's why we provide a comprehensive sizing guide and measurement chart that includes all the necessary product dimensions. You can access our sizing guide HERE, which covers details for boots, saddle pads, fly hats, and more. If you're still unsure about selecting the best size for your horse, our customer support team is here to assist you. You can reach out to us via the chat button in the bottom right corner of our website or email us at for personalized guidance.
To ensure the ultimate fit for your saddle pads, you can also take a look at this blog post on HOW TO MEASURE SADDLE PADS.

  • Are there any size options for specific breeds?

All of our products are available in a range of sizes to suit different breeds and horse sizes. We offer size options from PONY and COB to FULL (standard horse size) and XFULL for larger warmbloods and draft-sized horses. Whether you have a pony, cob, or large breed, you'll find suitable sizes that ensure a comfortable and proper fit. If you have specific questions about sizing, please don't hesitate to reach out to our customer support team at

  • How can I clean and care for the products?

Nearly all of our products are designed to be machine washable, ensuring convenient and easy cleaning. For detailed care instructions and product-specific cleaning guidelines, please refer to our product care details HERE. If you have any further questions or need personalized assistance regarding product care, please don't hesitate to reach out to our team at

For an extensive guide and more tips on cleaning all kinds of horse tack, you can also check out our blog post HOW TO CLEAN HORSE TACK

  • What colors and styles are available for saddle pads?

Our saddle pads are available in a variety of styles to suit different riding disciplines and preferences. You can choose from jumping, dressage, and all-purpose styles, each designed with functionality and comfort in mind. Additionally, our saddle pads are offered in a range of sizes to ensure a perfect fit for your horse. To explore the available colors and styles, we invite you to browse our dedicated saddle pad collection here.

To select the best saddle pad style and size for your horse, you can take a look at our blog post TYPES OF SADDLE PADS.

  • How often do new products or colors get released?

We typically release 3-4 new collections annually, each featuring multiple color options and innovative designs. These releases are timed seasonally, coinciding with the beginning of each new season. We encourage you to stay tuned and keep an eye out for our exciting new collections as they become available. Follow us on social media @equestroom and subscribe to our newsletter for the latest updates on new launches and restocks!

  • What are the best product options for my horse's coat color or discipline?

You can explore our wide variety of colors and styles designed to complement your horse's coat color and discipline. To assist you in finding the best match, we offer a coat color coordination quiz HERE. This interactive quiz helps you discover products that will make your horse stand out in the arena!


  • Can I change or cancel my order after it's been placed?

You can request changes or cancellations of your order by reaching out to our customer support team with your order number as soon as possible. Orders can typically be canceled before they are processed and shipped. If your order has already been processed and shipped, we're here to assist you with our return process. Please contact our customer support team promptly at with any inquiries regarding order modifications or cancellations.

  • What are the payment options and what currency are prices in?

We offer a variety of payment options to accommodate your preferences. At checkout, you can securely pay using major credit cards (Visa, Mastercard, American Express), PayPal, Google Pay and Meta Pay.
Our prices are displayed in USD (United States Dollar) by default. However, during checkout, you may have the option to select your preferred currency for payment.


  • How can I track my order status?

Once you place an order, you will receive a confirmation email. As soon as your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package. If you have not received a shipping confirmation or need assistance with tracking your order, please don't hesitate to reach out to our customer support team at

  • What are the shipping options and tracking details?

We offer a range of shipping options to accommodate your needs. At checkout, you can select standard or expedited shipping based on your desired delivery timeframe. Once your order is processed and shipped, you will receive a shipping confirmation email containing tracking information. If you have any questions about shipping or need further assistance, please feel free to reach out to our customer support team at
  •  Are international shipping options available?

Yes, we offer worldwide shipping to accommodate equestrians all across the globe. During checkout, you can select your country from the list of available destinations. The shipping options and associated costs will be displayed based on your location. If you have any specific questions about international shipping or need assistance with placing an order from abroad, please feel free to reach out to our customer support team at

  • What are your policies on additional fees or charges (e.g., customs, duties)?

Please note that for international orders, customs duties, taxes, and fees may apply depending on your country's import regulations. These additional charges are not included in the item price or shipping cost displayed at checkout. As customs policies vary widely from country to country, we recommend contacting your local customs office for more information on potential fees before placing your order. Please be aware that any customs duties or taxes incurred upon import are the responsibility of the recipient. If you have specific questions about customs or need assistance with your order, please feel free to reach out to our customer support team at


  • How do I return or exchange an order?

We strive to make the return and exchange process as straightforward as possible. If you need to return or exchange an item, simply reach out to our dedicated customer support team with your order number and a few clear pictures of the item you wish to return, you can reach them at Our team will promptly assist you with the necessary steps.

  • What happens if I receive a damaged or incorrect item?

While we strive for excellence in quality control, we understand that unforeseen issues can occur. If you receive a damaged or incorrect item, simply reach out to our customer support team at with your order number and a clear picture of the product you received. We're here to assist you and ensure that any issues are promptly addressed. Our priority is to make things right for you as quickly as possible.


  •  What promotions or discounts are currently available?

Stay updated on our latest promotions and discounts by following us on social media @equestroom and visiting our homepage, where active promotions are featured during sale periods. For exclusive discounts and special offers, we recommend signing up for our newsletter using your email address Here. Subscribers receive exclusive access to discounts, as well as updates on new product launches and restocks.

  • Do you offer gift cards or certificates? How are they used?

Yes, we offer online gift cards that make the perfect gift for any equestrian. Our gift cards are available in various values starting from $35. To purchase a gift card, simply click HERE to browse and choose the desired value. During checkout, you'll have the option to enter the recipient's email address where the gift code will be sent. Make sure to provide the correct email address of the recipient to ensure they receive the gift card directly in their inbox. Gift cards can be used towards any purchase on our website, allowing recipients to select their favorite Equestroom products.


  • Do you offer sponsorships or ambassadorships?

We occasionally partner with ambassadors who share our passion for quality equestrian products and lifestyle. If you are interested in becoming an Equestroom ambassador, please reach out to us at with your proposal. We'd love to hear from you and explore potential opportunities to collaborate.


  • What are the environmental or ethical standards of your products?

At Equestroom, we are committed to upholding high environmental and ethical standards in our product offerings. We prioritize sustainability and ethical practices throughout our supply chain and product development processes. Our efforts include:
1. Sustainable Materials: We source materials that minimize environmental impact, such as organic cotton, and recycled materials.
2. Fair Labor Practices: We partner with manufacturers who adhere to fair labor standards and provide safe working conditions for their employees.
3. Animal Welfare: We prioritize animal welfare and do not support practices that involve animal cruelty. Our leather products, when used, are sourced responsibly and comply with ethical guidelines.
4. Transparency: We strive to be transparent about our sourcing and manufacturing processes, providing customers with information about the origins of our products.

  • What measures do you take to ensure the security of customer information?

At Equestroom, we take the security and privacy of our customers' information seriously. We implement robust security measures to safeguard your personal and payment details. Some of the key security measures we have in place include:
1. Secure Payment Processing: We use trusted payment processors that comply with Payment Card Industry Data Security Standard (PCI DSS) requirements to securely handle credit card transactions.
2. Encryption: Our website uses SSL (Secure Sockets Layer) encryption technology to protect data transmitted between your browser and our servers, ensuring that sensitive information remains private and secure.
3. Access Control: We restrict access to customer information only to authorized personnel who need it to perform their job duties.
4. Regular Audits and Updates: We conduct regular security audits and stay informed about the latest security practices to continuously improve our security protocols.
Additionally, we do not sell or share customer information with third parties for marketing purposes without explicit consent. If you have any concerns about the security of your information or need further details about our security practices, please don't hesitate to contact our customer support team.

Couldn't find what you were looking for?

Send us an email or click the chat button in the bottom right corner and we will be there to answer all your questions!