Question About Products
What size should I choose?
To see what size fits your horse best, you can check our SIZING GUIDE.
How do I wash my Equestroom products?
Cleaning instructions change according to the material. You can take a look at our PRODUCT CARE PAGE for all the details about different materials.
Will you ever restock the colors from your old catalogue?
Questions About Shipping
What is the cost of shipping?
Shipping varies by location and the number of items you ordered. In the US, we offer free shipping for orders $157 and above.
When will my order be sent?
You will receive a shipping confirmation email from us. Your order will be sent as soon as our warehouse picks up your items. Usually, it will happen within 1-2 business days (depending on the time of purchase).
Please, note that we do not ship on federal holidays (United States of America and European Union).
If your order was placed on a holiday or weekends, we will ship it out the next business day.
Do you ship internationally?
Yes, we do! Equestroom's distribution centers are located in the United States (Michigan). We fulfil all orders from our Michigan warehouse.
Shipping within the USA takes 1-3 business days (depending on your area). Shipping to Hawaii and Alaska takes 5-7 business days.
We use the fastest and the most affordable carrier for your shipping zone (USPS, FedEx and UPS).
Shipping to Canada takes 7-12 business days and is done vis USPS Priority Mail International.
However, due to the ongoing effects of the pandemic and updates to the EU & UK customs procedures, EU & UK shipments may experience delays and delivery may take 3-4 weeks after placing an order due to factors outside of our control. We thank you for your patience and understanding.
After your order is placed, depending on the time of the day, it will be shipped out either the same day or the next day. Our cut-off time is 17:00 EST.
If you wish to make changes to your order, you can email us at firstname.lastname@example.org
You may be able to do changes before 12 pm EST.
After your order is shipped you will receive an automated confirmation with the tracking number and the carrier name. You will be able to track the parcel's movement by clicking the tracking number link or using the number directly on the carrier's website.
Import duties and taxes may be charged for customers outside of the U.S. Applicable import, duty, and customs fees as determined by your local government.
All prices are in U.S. dollars unless otherwise noted.
Questions About Returns And Exchanges
How do I return/exchange my product?
Send an email to email@example.com and we will take care of it! The process is easy, you will just have to fill out our return form.
Please, keep in mind that you will have to cover the shipping costs unless the product you received was faulty or damaged.
You can read more about our RETURN & REFUND POLICY.