FAQ

  • How do I return/exchange my product?

Send an email to support@equestroom.com and we will take care of it! The process is easy, you will just have to fill out our return form.

Please, keep in mind that you will have to cover the shipping costs unless the product you received was damaged.

  • Where is my package?

We send all of our domestic packages with USPS/UPS. We will provide you with the tracking number as soon as we get it from the post office.

We send all of our international packages by UPS. Generally it takes 5-6 business day, however, to some destinations might take up to 9. Packages are fully tracked, so you will be able to locate your shipment by tracking it with the link provided to you.

Please, not that sometimes your package can be "awaiting collection" in your loacl postal office, especially if the customs charges are due.

  • When will my order be sent?

You will receive a shipping confirmation email from us. Your order will be sent as soon as our warehouse picks up your items. Usually, it will happen within 1-2 business days (depending on the time the item was purchased)

Please, note that we do not ship on federal holidays (United States of America)

If your order was placed on a holiday we will ship it out the next business day.